Tenant Rental Fees and Information


In order to proceed with an application for a tenancy through Madeleine Rose, we have the following requirements;

  •        Qualification for minimum income requirement
  •        Pay the holding deposit – this must be done the same day or the day before you are returning the completed forms below to us
  •        Complete the Homelet full reference application form
  •        Credit check application form (if necessary)
  •        1 copy of photo identification and 1 copy of a bank statement or utility bill – per applicant (dated within the last 3 months)
  •        Return these original forms to our office or scanned and emailed – no photos by phone or IPAD will be accepted

If your tenancy does not proceed, your holding deposit can be withheld for the following reasons;

  •        You pull out of the tenancy before the contract is signed
  •        You fail a Right to Rent check as you are not lawfully allowed to reside in the United Kingdom
  •        You provide false or misleading information within your application
  •        You do not enter the agreement by the deadline. If you intentionally fail to respond to emails or do not respond to the referencing agency or us within 15 calendar days – this time can be extended in writing by mutual agreement

If we intend to withhold your holding deposit, we will write to you and advise you of our reason(s) within 7 days of us deciding not to enter the agreement.

If the landlord pulls out of the tenancy, we will write to you and advise you of the reason(s) and will refund the holding deposit by bank transfer within 7 calendar days

During the tenancy, we are allowed to charge the following Permitted Payments;

  •        Variation of a tenancy eg a change of named occupant or permission to keep pets - £50 inclusive of VAT each variation
  •       Early termination (Surrender Agreement) of a tenancy - £180 inclusive of VAT.  Please note that early termination will also result in a tenant covering all other costs which would have been incurred by the Landlord, i.e. loss of rent; costs for re-marketing and finding a new tenant; costs for ingoing inventory and check in and referencing of new tenants.  
  •        Damage to the property eg. blocking a drain – costs as charged by contractor to remediate

You will be required to enter into the tenancy agreement within 15 calendar days of payment of the holding deposit – as evidenced by proof of bank transfer.


If you have any questions regarding our fees, please do not hesitate to contact a member of our Lettings Department on: 01622 844455